Nadpis

Textový obsah

Zavřít

Překlad textu

Zdroj: - Otevřít list v adminu
Fortemix

Povinné dokumenty

Whistleblowing

Whistleblowing is a mechanism for the safe and confidential reporting of unlawful or unethical conduct within an organisation. Its aim is to enable employees and other associates to draw attention to potential breaches of the law, internal regulations or ethical principles without fear of reprisal. Fortemix promotes an open and transparent corporate culture that emphasises accountability, fair treatment and the protection of whistleblowers.


Zobrazit

Privacy Policy (GDPR)

FORTEMIX s.r.o., with its registered office at Kirilovova 812, 739 21 Paskov, Czech Republic, Company Registration Number: 268 68 211, a company registered in the Commercial Register maintained by the Regional Court in Ostrava under file no.
C 28754 as the data controller (hereinafter referred to as the “Controller”) informs customers and users of the website: https://www.fortelock.cz as data subjects (hereinafter referred to as “Data Subjects”) about the collection of personal data and privacy policy described below.


Zobrazit

What are cookies?

Cookies are small text files that websites store on a user’s device to ensure proper functionality, analyse website traffic and improve the user experience. For example, they help to remember settings, language preferences or the contents of a shopping basket. Fortemix uses cookies in accordance with the law and transparently informs users about their use so that they have full control over their preferences.


Zobrazit

General Terms and Conditions (GTC) – Fortemix

  1. BASIC PROVISIONS AND TERMINOLOGY

 

    1. Seller
      1. The Seller is the legal entity stated in the header of the online store, in the shopping basket and on the tax document (hereinafter referred to as the “Seller”).
      2. Fortemix, s.r.o., Kirilovova 812, 739 21 Paskov, Company Registration No. 26868211, VAT No. CZ26868211, registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, Insert 28754.
      3. Customer service contacts: email info@fortemix.com, address for correspondence and submission of complaints/returns: Fortemix, s.r.o., Kirilovova 812, 739 21 Paskov, Czech Republic.
      4. Websites: www.fortemix.com localised versions www.fortemix.eu, www.fortemix.de, www.fortemix.sk, www.fortemix.pl, www.fortemix.es, www.fortemix.it.
    2. Buyer
      1. The “Buyer” is a person who enters into a contract with the Seller.
      2. The “Consumer” is a natural person who enters into a contract with the Seller outside the scope of their business activity.
      3. The “User” is any natural or legal person who uses the Seller’s website, regardless of whether they have entered into a contract with the Seller.
    3. Unified Terms for All Product Lines
      1. The “Products” are tangible goods supplied by the Seller (including system components, accessories, tools, consumables, packaging/pallets, etc.).
      2. The “Services” are intangible performances provided by the Seller (in particular transport, unloading, installation, consultancy, training, servicing, technical support, etc.).
      3. The “Custom Products and Services” are Products and Services manufactured/modified in accordance with the Buyer’s requirements (e.g. cut to size, non-standard dimensions, colour/structural modifications, printing/branding, individual assembly).
      4. The “Technical Documentation” comprises technical data sheets, installation instructions, safety data sheets, declarations of conformity, approval protocols, storage and transport instructions, and other documents listed in relation to the Products and/or Services.
      5. The “Price List” is the Seller’s current pricing and delivery specification (including charges for transport, handling, pallets/packaging, non-standard Services, etc.).
    4. Documentation and Quality
      1. Where Technical Documentation is listed for a Product, it shall be binding as part of the contract; for Services, the instructions and scope set out in the Offer / order / order confirmation may be binding.
      2. The Seller declares that the Products meet the technical requirements stated in the relevant declarations of conformity; the technical properties are maintained for at least the shelf life indicated on the packaging or in the Technical Documentation.
    5. Language, Written Form, Buyer’s Terms
      1. The contract shall be concluded in the Czech language, unless the parties agree otherwise in writing.
      2. Email, SMS and other text-based communication applications shall also be deemed to constitute written form, provided they are sent from/to contacts customarily used in the parties’ relationship.
      3. Deviating arrangements in an individual contract shall take precedence.
      4. The Seller generally does not accept the Buyer’s terms and conditions and shall exclude their application without undue delay by means of its own express declaration, where both parties refer to their respective terms and conditions.
    6. Effectiveness and Amendments to the GTC
      1. The GTC are effective from 1 May 2026.
      2. Amendments to the GTC shall apply to contracts concluded after the publication of the new version.
      3. Where a framework agreement exists, the Buyer may reject amendments by the procedure set out in the framework agreement.
    7. Mandatory Consumer Rights
      1. Where the Buyer is a Consumer, these GTC shall apply to the extent that they do not conflict with mandatory provisions of consumer protection legislation; in the event of conflict, the mandatory provisions shall apply.

 

  1. CONCLUSION OF CONTRACT OUTSIDE THE ONLINE STORE (B2B – OFFERS, ORDERS)

 

    1. Offer, Acceptance, Alternative Offer
      1. On the basis of an enquiry, the Seller may issue an offer (hereinafter the “Offer”). The validity of the Offer is 30 days as standard, unless stated otherwise.
      2. The contract is concluded upon delivery of the acceptance of the Offer to the Seller (by email or via CRM) or upon payment (including partial payment) of the agreed deposit. By paying the deposit / purchase price, the Buyer confirms the Offer in full and without reservation. Where the Buyer communicates acceptance / order via another text channel (e.g. SMS, WhatsApp), such communication shall be deemed an order/enquiry; the contract is not formed until confirmed by the Seller (typically by email or in the CRM) or upon payment of the deposit.
      3. Where the Seller is unable to supply the originally requested Products and Services (e.g. unavailability), it may submit an alternative Offer; the contract is not formed until the alternative Offer is confirmed in writing by the Buyer. The Buyer may reject the alternative Offer.
      4. Subsequent amendments to a concluded contract may only be made by mutual agreement in written form.
    2. Non-Binding Nature of Price Lists and Information
      1. Price lists, catalogues, website information, descriptions, parameters, prices and availability are indicative and may change prior to the confirmation of the order/Offer by the Seller. The binding information is that set out in the order/contract confirmation, the Offer and other documents issued by the Seller. Information or working procedures provided otherwise than in writing are non-binding and the Seller shall not be liable for them. Oral/telephone information is binding only upon written confirmation.
    3. Order Requirements and Document Review
      1. The order must contain the details required by the Price List and/or the Offer (in particular the specification of Products and Services, units, quantity, delivery date, and method of transport / provision of Services).
      2. A complete order is considered to be one containing at minimum: (i) identification of the Buyer (name, and in the case of a Trader also the Company Registration No.), (ii) billing and delivery address, (iii) contact details (telephone, email), (iv) precise specification of Products/Services (code/name, quantity, units), (v) requested delivery date, (vi) chosen method of transport/collection and any unloading requirements, (vii) in the case of an individual project pricing discount, identification of the project/site.
      3. To apply a site price/discount, a site number and additional details (project, address, contact person) may be required.
      4. Incomplete orders may be returned by the Seller for completion; time limits shall run only from the point of completeness and confirmation by the Seller.
      5. The Buyer is obliged to review the documents relating to the order (order/contract confirmation, transport notification, etc.) and to submit any comments in writing no later than the following working day; failing this, the documents shall be deemed binding.
      6. The Seller is not required to fulfil orders exceeding its production or transport capacity and may cancel a reservation for an order or part thereof.
    4. Minimum Order Lead Time (Batch Production)
      1. For Products manufactured in planned batches, the Seller may require orders to be placed in advance (e.g. 5 working days for selected items / 30 days for others). Specific rules (including minimum lead times) are stated in the Offer, the order/contract confirmation or in the Technical Documentation.
    5. Order Changes / Cancellation and Failure to Accept Delivery (B2B)
      1. Order changes are only possible in writing and with the order identification stated.
      2. A changed order shall generally be processed as a new order and placed at the end of the queue.
      3. A change made after the contract confirmation has been issued may be subject to a charge equal to the actual costs incurred. A change or cancellation of a delivery after the transport notification has been sent may be subject to a charge per cancelled delivery; the Seller may also claim reimbursement of costs incurred (e.g. a wasted journey by the carrier).
      4. Where the Buyer fails to accept the Products and Services within 7 days of the agreed date (in particular in the case of own transport), the Seller may cancel the order.
      5. In the case of a Trader, the Seller may, upon cancellation of the order or failure to accept delivery, charge a contractual penalty of up to 100% of the purchase price of the Custom Products and Services. The specific amount of the contractual penalty shall be determined with regard to the nature of the contract and the agreed price, always in proportion to the circumstances of the case.
      6. Where it is expedient in view of the circumstances, the Seller may, instead of the contractual penalty under Article 2.5.5, claim reimbursement of actually incurred costs and damages; where the contractual penalty has already been paid, it shall be set off against the damages to the extent permitted by law.
      7. The Seller does not guarantee delivery on a precise date and time, nor delivery by multiple vehicles on the same day, unless expressly agreed otherwise.

 

  1. CONCLUSION OF CONTRACT VIA THE ONLINE STORE (B2C AND B2B)

 

    1. Presentation of Products and Services
      1. The presentation of Products and Services on the website is informative and does not constitute an offer to conclude a contract.
      2. Photographs may be illustrative; the product description and parameters shall be decisive.
    2. Order and Conclusion of Contract
      1. By submitting an order, the Buyer proposes the conclusion of a contract.
      2. Automatic confirmation of receipt of the order does not constitute acceptance of the proposal.
      3. The contract is concluded upon delivery of the express acceptance of the order (e.g. confirmation, payment request, dispatch confirmation, issue of a tax document).
    3. Obvious Error
      1. In the event of an obvious error in the price/quantity/description, the Seller is not obliged to conclude the contract.
      2. Where the contract has already been formed and the error is apparent, the Seller may offer a correction or withdraw from the contract.
    4. User Account
      1. By registering, the Buyer may obtain an account.
      2. The Buyer shall protect their access credentials; any misuse shall be reported without delay.
    5. Ratings, Reviews and User Content (J)
      1. Where the website allows the submission of ratings, reviews, photographs, comments or other contributions, the Buyer is responsible for ensuring that they are truthful, lawful and do not infringe the rights of third parties.
      2. In particular, it is prohibited to submit content that is: (i) offensive, defamatory, discriminatory or threatening, (ii) infringing copyright or personality rights, (iii) containing personal data of third parties without authorisation, (iv) advertising/spam, (v) containing dangerous instructions or illegal offers.
      3. The Seller is entitled to moderate, hide or remove contributions, in particular where they breach these GTC, legislation or the legitimate interests of the Seller.
      4. By submitting a contribution or sending it to the Seller, the Buyer grants the Seller a non-exclusive, royalty-free, territorially unlimited licence to use it in connection with the presentation and sale of Products and Services (in particular display on the website, in a catalogue or on social media), for the duration of the relevant rights protection.
      5. The Seller undertakes not to use contributions in a manner that would unlawfully infringe the personal rights of the Buyer; this does not preclude standard adjustments for technical format reasons (e.g. trimming, change of resolution), provided the meaning of the communication is not altered.
      6. The Seller may label reviews as “verified” (e.g. from an account from which an order was placed) and may also accept reviews from professional users/installers.
      7. Contact point for reporting objectionable content: info@fortemix.com.
    6. Security, Abuse Prevention and Order Limits (Benchmark).
      1. The Seller is entitled to take reasonable measures to protect Buyers and its systems (in particular identity verification, contact verification, verification of authority to act on behalf of a Trader, payment or delivery address verification).
      2. The Seller may refuse, suspend or cancel an order (and refund payments received), in particular where:
      3. there is reasonable suspicion of fraudulent conduct, misuse of payment instruments, circumvention of limits or abuse of promotional offers,
      4. the details in the order are obviously false, incomplete, or do not correspond (e.g. an unachievable address, non-functional contact),
      5. unusual account behaviour or a technical security incident has occurred.
      6. The Seller may introduce quantity or value limits per order/Product (e.g. during promotional campaigns or in the event of limited availability).
      7. The Buyer acknowledges that the system may temporarily block repeated payment attempts or repeated account creations; this does not affect the Consumer’s rights under applicable legislation

Zobrazit

Complaints and returns

The complaints procedure sets out the process for exercising rights arising from defective performance and describes how customers can resolve any issues with the goods or services supplied. The aim is to ensure that complaints are handled quickly, transparently and fairly. Fortemix strives to adopt a customer-friendly approach and to handle complaints in a way that maintains high standards of quality and customer satisfaction.


Zobrazit

Delivery and payment terms

The terms and conditions of delivery set out the method of delivery, available delivery options, delivery times and liability for the consignment during transit. They are designed to give customers a clear understanding of the delivery process and the relevant terms and conditions. Fortemix works with trusted carriers and places great emphasis on reliability, safety and timely delivery.


Zobrazit

EU grants

Grants from European Union funds serve as a tool to support business development, innovation, digitalisation and sustainability. They enable companies to carry out projects that contribute to increased competitiveness and long-term growth. Fortemix utilises the opportunities offered by European grant programmes in accordance with the applicable rules and provides transparent information about the projects that have been supported by these funds.


Zobrazit