Nadpis

Textový obsah

Zavřít

Překlad textu

Zdroj: - Otevřít list v adminu
Fortemix

Delivery and payment terms

The terms and conditions of delivery set out the method of delivery, available delivery options, delivery times and liability for the consignment during transit. They are designed to give customers a clear understanding of the delivery process and the relevant terms and conditions. Fortemix works with trusted carriers and places great emphasis on reliability, safety and timely delivery.

Delivery – what are the options

Specific options are always displayed in the basket based on the delivery country, weight/dimensions and type of products. We typically offer:

  • collection in person (Paskov),
  • pallet delivery by a contracted carrier,
  • parcel delivery for smaller shipments.

Pallet and bulky shipments – what you need

  • allow for the arrival of a lorry (availability of space),
  • for pallets, delivery on a pallet is standard; for smaller orders, it may be a parcel,
  • for assembly products, we recommend accepting the consignment in the presence of a person who can check the packaging and look for any obvious damage.

Delivery times

Approximate dispatch dates are listed with the products; we will send more precise information once the order has been received.

Payment – what are the options

Current payment methods are displayed in the basket. Typically:

  • bank transfer (advance payment / pro forma invoice),
  • online card payment via a payment gateway,
  • online bank transfer (redirect to online banking / mobile app).

Online payments – Comgate (mandatory information on the website)

Card payments and online bank transfers are handled by the Comgate payment gateway.
  • Supported cards: Visa / Visa Electron / Mastercard / Maestro, as well as Apple Pay and Google Pay.
  • For bank transfers, the payer confirms the pre-filled payment order in their online or mobile banking; confirmation takes place in the banking app.
  • Comgate support contact: +420 228 224 267, podpora@comgate.cz.

When is an order considered paid

An order is generally considered paid once the payment has been confirmed (online) or credited to the account (bank transfer).

Transfer of risk (briefly)

  • Consumer: the risk of damage passes upon collection.
  • Business: typically in accordance with the FCA Paskov delivery clause (Incoterms 2020), unless otherwise agreed.
Links to embed on the website (provide URLs as clickable links):
Comgate – payment gateway: https://www.comgate.cz/cz/platebni-brana Comgate help (cards): https://help.comgate.cz/v1/docs/cs/platby-kartou Comgate help (bank transfers): https://help.comgate.cz/docs/bankovni-prevody